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Twelve Twelve · Santa Marta

Book an Apartment in Santa Marta

Booking a place in Santa Marta should not require faith. On the big platforms you often pay in a foreign currency, absorb a hefty service fee, and hope the photos are recent. Booking directly with the manager used to mean the opposite problem: endless WhatsApp back-and-forth with no guarantee your dates were actually saved. This page is the middle path we wanted for our own guests — the transparency of direct booking with the reliability of real software.

Choose an apartment below, pick your dates on a live calendar, and the system holds them for you while you complete a short form. The quote is itemized in Colombian pesos — nightly rate, cleaning, any taxes — and once your reservation is confirmed that price is frozen. Payment at launch is by bank transfer or through WhatsApp coordination, confirmed personally by our team, which keeps costs (and therefore your rate) lower than platform prices. You get a confirmation email, a private link to manage your booking, and a real human on the other end who lives where you are going.

Frequently asked questions

How does payment work when booking directly?

After you submit a reservation request, we send payment instructions by email and WhatsApp — typically Colombian bank transfer or an agreed alternative. Your reservation is confirmed by our team as soon as payment is verified, and your quoted price never changes.

How long are my dates held while I book?

Fifteen minutes from the moment you start checkout. That window guarantees nobody else can take your nights while you type. If it expires, simply reselect the dates.

Can I cancel or change my reservation?

Yes — every confirmation email includes a private manage link where you can request changes or cancellation, and our team responds quickly on WhatsApp. Conditions depend on how close to check-in the request is made.

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